Townsville, QLD, Australia
0419583451
info@ozdisk.com.au

MANAGED IT SERVICES

Townsville IT Support and Managed Services

Managed IT Services Agreements

What are Managed IT Services?

Managed IT Services, is the practice of outsourcing on a proactive basis certain or all processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Listed below are a number of the areas that may be included in our Oz Disk Managed Services Agreements;

End User Support

Supporting your End-Users with their Technical Issues

Technical Support

Providing Trusted Technical Support and Consulting

Service Desk

Our Service Desk provides triage to your support requirements, providing assistance at that level or esculating when required.

User Account Management

User Management, Adding users, Removing Users, Adjusting Permissions, Adjusting Licenses

Data Backup and Restoration

Secure Back-ups and Restoration, along with regular checking of your backup files so you know they are there when you need them.

Mobile Device Management

Managed Mobile Devices, Apple, Android and Windows Phones and Tablets

Patch Management

Patching Microsoft Windows, Office and many other vendor updates when required. Making sure you are running that most reliable up to date systems.

Remote Management

This allows our technicians to securely control and manage your computer remotely, saving you time and money.

Managed Email Protection

Spam, Malware and Virus Protection for you Email System

Managed Email Archives

Email Archive System stores all emails sent and or received to each of your email users

Managed Antivirus

Keep your computers protected with our Managed Antivirus Software, with scheduled scans, realtime reporting and esculations to our technical team.

Managed Web Protection (Internet Filter)

Keep you computers clean from unwanted content, with our Web Filtering system your Windows Computers are protected. Block Gambling, Pornography and other sites.

24/7 Monitoring

Using the latest technology in cloud monitoring, we keep an eye on your computers. We can monitor, patch, support, configure and any other task we need as if we were right in front of the computer.

Virtual CTO – ICT Strategy

Virtual CTO services allows for the advise on new technologies and business direction meetings. This consulting allows you to gain the information to plan and align your organisation with current and future technologies.

Choose your Plan

We have three base plans in which you can start with and then add more items to as required.
All Pricing is Ex GST)

MIT-BRONZE

$POA

per computer per month

  • Access to Phone & Email Support
  • 24/7 Device Monitoring
  • 24/7 Patch Management
  • 24/7 Managed Antivirus
  • Device Management
  • Discounted Support Rate
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MIT-SILVER

$POA

per computer per month

  • Access to Phone & Email Support
  • 24/7 Device Monitoring
  • 24/7 Patch Management
  • 24/7 Managed Antivirus
  • 24/7 Managed Web Protection
  • Device Management
  • Vendor Management
  • Discounted Support Rates
  • Discounted Project Rates
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