Managed IT Services for your Business.
Managed IT Services is like having your own IT team at a fraction of the cost, working for your business 24/7.
We look after your IT environment and users just like we were your own IT department, keeping you running and reducing your risks. We provide Managed IT Services with onsite servicing to businesses across the Townsville Region and Remote Support to businesses right across Australia.
Managed IT Services, is the practice of outsourcing on a proactive basis, certain or all processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Managed IT Services – just like having your own IT tech support staff at a fraction of the costs.
CONTACT USEnd User Support
Supporting your End-Users with their Technical Issues whether via email, telephone, in person or even with our remote support solution.
Technical Support
Providing Trusted Technical Support and Consulting to your business and explaining your technology in relatable terms.
Service Desk
Our Service Desk provides triage to your support requirements, providing assistance at that level or esculating when required.
User Account Management
User Management, Adding users, Removing Users, Apdating information, Adjusting Permissions, Enabling & disabling Users
Patch Management
Patching Microsoft Windows, Office and many other vendor updates when required. Making sure you are running that most reliable up to date systems.
24/7 Remote Monitoring
Using the latest technology in cloud monitoring, we keep an eye on your computers. We can monitor, patch, support, configure and any other task we need as if we were right in front of the computer.
Remote Management
This allows our technicians to securely control and manage your computer remotely, saving you time and money.
Virtual CTO – ICT Strategy
Virtual CTO services allows for the advise on new technologies and business direction meetings. This consulting allows you to gain the information to plan and align your organisation with current and future technologies.
Choose your plan
Semi-Managed has a monthly fee for Management & Discounted Tech Support on a pay as you go (PAYG) plan.
Fully-Managed has a monthly fee for Managment and includes Tech Support.
Semi-managed
$POA
per month
- 24/7 Proactive Device Monitoring
- Phone & Email Support – Business Hours
- Discounted Tech Support
- Onsite & Remote Support
fully-managed
$POA
per month
- 24/7 Proactive Device Monitoring
- Phone & Email Support – Business Hours
- Tech Support included
- Onsite & Remote Support
Our technology partners
